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"How do I keep from shocking a team member when we need to have a hard talk they don’t see coming?" difficult conversations team conflict May 18, 2023

Somedays, leadership is just hard.

The new project manager doesn’t have the skillset to do the job. Your assistant is careless with details and...

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"How do I reach a leader who is repulsed by personal recognition?" relationships trust building May 18, 2023

If you want to pierce the heart of your toughest, thickest skinned team member, do something nice for one of their children. 

  • Broken arm playing...
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The Atomic Bomb of Handwritten Notes relationships trust building May 18, 2023

I’m sure you’ve heard me beat the drum of writing handwritten notes to team members. It really is one of the best returns on your time and...

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Weddings are Optional. Hospitals and Funerals are Mandatory. relationships team conflict trust building May 18, 2023

One of the decisions every leader makes is how they will walk the line between professional relationships and personal relationships.

Some leaders...

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The Power of Handwritten Notes handwritten notes relationships trust building May 18, 2023

Over several decades, I have experimented with many ways to build strong relationships with people in the business. Time is a huge asset and there never...

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"I struggle with how to correct my leaders. I either don’t say anything at all or hold it in until I explode with anger and blow torch the room. I need help." difficult conversations team conflict May 18, 2023

When you signed up to be a leader, part of the job is to correct the behavior and performance of the people that you lead. The product that...

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